Based on recent customer reviews, Licensing Department delivers a highly inconsistent experience that varies sharply by branch. Customers repeatedly describe eNatis appointments being ignored, waits of three to four hours at offices such as Randburg, Alberton, Benoni and Brits, understaffing, queue jumping and unhelpful security staff. Unannounced closures and conflicting operating hours add frustration, alongside disputed licence disc validity and long delays on card collection. Positive experiences do exist, with Zwartkop, Watloo, Attridgeville, Edenvale and Gansbaai praised for fast, courteous and professional assistance.
TrustIndex
3
NPS Score
-67
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Licensing Department
What do customers say about Licensing Department?
Based on recent customer reviews, Licensing Department delivers a highly inconsistent experience that varies sharply by branch. Customers repeatedly describe eNatis appointments being ignored, waits of three to four hours at offices such as Randburg, Alberton, Benoni and Brits, understaffing, queue jumping and unhelpful security staff. Unannounced closures and conflicting operating hours add frustration, alongside disputed licence disc validity and long delays on card collection. Positive experiences do exist, with Zwartkop, Watloo, Attridgeville, Edenvale and Gansbaai praised for fast, courteous and professional assistance.
Is Licensing Department trustworthy?
Licensing Department has a TrustIndex of 3 out of 10 on Hellopeter, based on 25 reviews in the last 12 months. Hellopeter has tracked Licensing Department across 547 total reviews. How is the TrustIndex calculated? →
Recent reviews (25)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Feb 2023
Poor service from Alberton license department
Terrible service at Alberton Licensing Department. Staff spend more time on their phones than assisting people. It also feels like people who are willing to pay bribes get helped first. This needs urgent investigation by management.
1 reviews | Active since Feb 2023
Poor service from Alberton license department
Terrible service at Alberton Licensing Department. Staff spend more time on their phones than assisting people. It also feels like people who are willing to pay bribes get helped first. This needs urgent investigation by management.
1 reviews | Active since Aug 2026
SCOTTBURGH LICENSING OFFICE UNNOTIFIED STRIKE
SCOTTBURGH LICENSING OFFICE❗️ STRIKE STRIKE STRIKE❗️ EXTREMELY DISAPPOINTING 18 AUGUST 2026 The Service at Scottburgh Licensing Office today was absolutely unacceptable. The office was apparently closed due to a strike, yet there was NO notice posted anywhere informing the public. People are travelling from far away, spending money on fuel and taking time off work, only to arrive and find the doors closed. If an office is going to be closed due to a strike or any other reason, the public should be properly notified in advance and there should at least be a clear notice on the doors explaining the situation. This is extremely disrespectful to members of the public who make the effort to travel long distances to use these services. Scottburgh Licensing Office needs to do better when it comes to communicating with the public. People deserve proper notice and basic consideration for their time and money.
1 reviews | Active since Aug 2026
SCOTTBURGH LICENSING OFFICE UNNOTIFIED STRIKE
SCOTTBURGH LICENSING OFFICE❗️ STRIKE STRIKE STRIKE❗️ EXTREMELY DISAPPOINTING 18 AUGUST 2026 The Service at Scottburgh Licensing Office today was absolutely unacceptable. The office was apparently closed due to a strike, yet there was NO notice posted anywhere informing the public. People are travelling from far away, spending money on fuel and taking time off work, only to arrive and find the doors closed. If an office is going to be closed due to a strike or any other reason, the public should be properly notified in advance and there should at least be a clear notice on the doors explaining the situation. This is extremely disrespectful to members of the public who make the effort to travel long distances to use these services. Scottburgh Licensing Office needs to do better when it comes to communicating with the public. People deserve proper notice and basic consideration for their time and money.
1 reviews | Active since Jul 2024
Had an had an excell...
Had an had an excellent service from Winne Mphahlele ..1st time seeing sum1 so effecient ...thank you Winnie keep up the good job
1 reviews | Active since Jul 2024
Had an had an excell...
Had an had an excellent service from Winne Mphahlele ..1st time seeing sum1 so effecient ...thank you Winnie keep up the good job
1 reviews | Active since Aug 2026
Excellent Service at Attridgeville Smart Licensing Center
Thank you so much to the staff of Attridgeville Smart Licensing Center, I have never received such fantastic service from a government institution. Keep up the excellent work!
1 reviews | Active since Aug 2026
Excellent Service at Attridgeville Smart Licensing Center
Thank you so much to the staff of Attridgeville Smart Licensing Center, I have never received such fantastic service from a government institution. Keep up the excellent work!
1 reviews | Active since Feb 2017
one of the best Traffic/Licence Department to visit.
Edenvale Traffic Department One of the best Traffic Department, the service is excellent, the staff members are helpful and easy to interact with.
1 reviews | Active since Feb 2017
one of the best Traffic/Licence Department to visit.
Edenvale Traffic Department One of the best Traffic Department, the service is excellent, the staff members are helpful and easy to interact with.