Service

<p>Email sent by me on the 26/06/2015 from Samsung Mobile</p> <p><br><br>-------- Original message</p> <p>--------<br>From: pngewu</p> ********** <p><br>Date:26/06/2015 13:41 (GMT+02:00)</p> <p><br>To: ********** <p><br>Subject: <br><br></p> <p>I've never been treated this way. My rights</p> <p>were violated and I was treated horribly at</p> <p>the Kliptown licence department by the</p> <p>stuff. I called in at their reception and I</p> <p>was told what I needed to bring in on</p> <p>Monday which was an ID, ID copy, 2</p> <p>photos and was told bookings are done</p> <p>over the phone but I can come in any day</p> <p>during the week and at time between 8am</p> <p>and 4pm. Come in with the required</p> <p>documents ar 12h30 I was told bookings</p> <p>are closed and that one of the door</p> <p>securities can arrange to quiz me in at</p> <p>price of R100 I refused I insisted they let</p> <p>me cause I called in and the receptionist</p> <p>did explain that bookings closed. I</p> <p>requested to speak to a manager the</p> <p>reception lady said his not here. I then</p> <p>spoke to an unprofessional guy by the</p> <p>name of Themba Mogapi who did not</p> <p>acknowledge and account the</p> <p>inconvenience I was caused. And rudely</p> <p>told me they take only 88 people a day for</p> <p>bookings and I questioned why I was not</p> <p>told this over the phone and he said he</p> <p>does not know, further said these no</p> <p>receptionist so anybody answers the</p> <p>phone. He can't account for the</p> <p>information I was given on the phone. I</p> <p>asked is it professional the information his</p> <p>giving me the receptionist does not know</p> <p>and why is that she did not mention that</p> <p>to me. I'm very angry and appauled by the</p> <p>service I received from the stuff in</p> <p>Kliptown Department of Licence if I had</p> <p>took out the R100 I would have booked</p> <p>I'm disgusted and want action of</p> <p>disciplinary taken you don't treat people</p> <p>this way. Further more the Themba Mogapi</p> <p>to to push me out of the premises as I was</p> <p>leaving cause I was upset.</p> <p> </p> <p>Feedback i received after a year and 9 months.</p> ********** ********** <p>To ********** <p>Tuesday, March 7, 2017 9:11 AM</p> <p>Click to View Full HTML</p> <p>Dear P Ngewu,</p> <p>We are pleased to inform you that your</p> <p>reported Incident has been resolved.</p> <p>Reference No.: INC ********** 13745</p> <p>Summary: Complaint against Kliptown</p> <p>Licence Department</p> <p>Your reported Incident has been resolved</p> <p>with the following resolution:</p> <p>PLO RESPONSE:</p> <p>Bookings are always available at our</p> <p>centers we do not turn people away and</p> <p>there is no cut off time.</p> <p>Please do not hesitate to contact the</p> <p>Service Desk should there be any further</p> <p>questions or inquiries regarding your</p> <p>Incident. Please quote your assigned</p> <p>Reference Number.</p> <p>Yours sincerely,</p> <p>Service Desk</p> <p> </p> <p>I'm not happy with this feedback a lot was not addressed. </p>