Harrassment and bullying by the Operations Manager at Randburg Renewal DLT in Braam Fischer Drive on 24 February 2021.

So i did online booking for my driveres license renewal and got an appointment at the Randburg Renewal DLT in Braam Fischer Drive on 24 February 2021. That's like 60 km from my place. Never the less, I prepare everything that was required except for the eye test certificate. So I got the eye test and was told to go to the optometrist so I get a certificate which I did. The eye testing station personnel did their job properly without any hassles. Now is time to go pay and the quewas so long going from the bottom floor to the one above. I joined the que and after 45 minuets of standing there I got tired and started looking for a chair to rest. I remembered there are chairs upstairs where the paypoint is and I went to sit there on the waiting are for people that are suppsed to go into the eye testing station. there was no one on those chairs not even one person. The lady walks up to me and ask if I was helped, I nod to indicate yes because Im just busy on my phone minding my business. She goes inside the eye testing room I think to tell them there's someone in the waiting area, they come following her and they just confirmed to her that Im done with the eye testing and just waiting to pay and was sitting there because im tired. Ok, another 45 minutes later the eolple I was standing between on the que got closer and I stood up and joined the que. The same lady was busy communicating with the cashier I don't know about what. She comes to me and aked me"what are you standing here for?"Im like I'm going to pay. Remember all this time, im not paying attention to anything, im just busy on my phone. She says "Go wait outside! Im now starting to focus and look at her and I ask"Is there a paypoint outside?" The security lady asked her what is going on and she says"This one must go wait outside, she's busy here with things that do not concern her"Im so confused at that time asking myself, what is this lady talking about? The attiude she gave me just made me so angry. I asked her, mam why are you saying I must go wait outside, how am I going to pay for my renewal outside? That time she's telling the cashier not to help the lady infront of me and telling the person behind me to go through. I'm now telling the person, you can't go through i'm the next to pay. I give the cashier my forms to process this lady comes and grabs my forms. As confused as I was Im also now angry and asking her what is going on here? why are you refusing me a service. She's like Im the OPs Manager here, I asked her what that has to do with anything that Im here to do? why are you taking my forms I asked but she kept on blubbing things taht do not make snese. It was like she was hallucinating that I did something which I don't know what exactly was she accusing me of? she said i was accompanying the person infront of me not there for my renewal. She refused with my forms, I left her office, got into my car and drove home very furious 120 km plus all the 6 hours spent at that center only to be harassed and bul**** by the Operations Manager on some accusations that I'm busy with things that do not concern me. Why take my forms? what is it that does not concern me about renewal of my drivers license?