Libra Brokers
Unclaimed Business
|2|4 Reviews (last 12 months)|This business does not respond to reviews
Libra Brokers
Unclaimed Business
|2
4 Reviews (last 12 months)
Does not respond to reviews
Review Distribution
2|4 Reviews
Oct '25 - Sep '26
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNB
Natasha B
1 reviews | Active since Jun 2026
29 Jun 2026, 19:57
Terrible Claims Experience – Poor Communication & Customer Service
My experience dealing with Chantel Kok from Libra Brokers, who is handling a claim on behalf of Motorworld Logistics after one of their truck tyres damaged my vehicle on 4 June, has been extremely frustrating. I believe a company's reputation is reflected by the service its employees provide, and my experience has been terrible Communication has been consistently poor. On 2 occasions I emailed the required documentation and simply requested to confirm whether they had been received, yet I received no response. When I eventually called days later, only then were my emails opened and the documents reviewed. This unnecessary delay has prolonged the claims process and, in the meantime, my vehicle continues to deteriorate. What concerned me even more was the lack of empathy and customer service. I was told that I am "not her client" and that it is my responsibility to keep following up. While I understand I may not be a direct client of Libra Brokers, I would still expect to be treated professionally and with courtesy as someone affected by a claim they are administering. There was no indication of expected timelines, no proactive communication, and no sense of urgency or compassion for the inconvenience and ongoing damage I am experiencing. Customer service is about professionalism, communication, and empathy. Sadly, none of these were reflected in my experience. Based on how this matter has been handled, I believe Libra Brokers and Motorworld Logistics should review how claims are managed, as the service I received has left a very poor impression of both companies. Given the previous recent complaint , I do not seem to be an isolated case
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Natasha B
1 reviews | Active since Jun 2026
29 Jun 2026, 19:57
Terrible Claims Experience – Poor Communication & Customer Service
My experience dealing with Chantel Kok from Libra Brokers, who is handling a claim on behalf of Motorworld Logistics after one of their truck tyres damaged my vehicle on 4 June, has been extremely frustrating. I believe a company's reputation is reflected by the service its employees provide, and my experience has been terrible Communication has been consistently poor. On 2 occasions I emailed the required documentation and simply requested to confirm whether they had been received, yet I received no response. When I eventually called days later, only then were my emails opened and the documents reviewed. This unnecessary delay has prolonged the claims process and, in the meantime, my vehicle continues to deteriorate. What concerned me even more was the lack of empathy and customer service. I was told that I am "not her client" and that it is my responsibility to keep following up. While I understand I may not be a direct client of Libra Brokers, I would still expect to be treated professionally and with courtesy as someone affected by a claim they are administering. There was no indication of expected timelines, no proactive communication, and no sense of urgency or compassion for the inconvenience and ongoing damage I am experiencing. Customer service is about professionalism, communication, and empathy. Sadly, none of these were reflected in my experience. Based on how this matter has been handled, I believe Libra Brokers and Motorworld Logistics should review how claims are managed, as the service I received has left a very poor impression of both companies. Given the previous recent complaint , I do not seem to be an isolated case
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Delia B
1 reviews | Active since Feb 2023
24 Jun 2026, 19:47
Consistently Excellent Service and Care
I would like to extend my heartfelt thanks for the consistently wonderful service provided. Isabel Karsten always goes above and beyond to ensure that clients feel valued and supported. The professionalism, care, and dedication shown in every interaction truly set you apart. It is rare to find a service provider that maintains such high standards of excellence, and I deeply appreciate the effort you put into making every experience a positive one. Thank you for always prioritizing your clients and delivering service that is both reliable and exceptional.
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Delia B
1 reviews | Active since Feb 2023
24 Jun 2026, 19:47
Consistently Excellent Service and Care
I would like to extend my heartfelt thanks for the consistently wonderful service provided. Isabel Karsten always goes above and beyond to ensure that clients feel valued and supported. The professionalism, care, and dedication shown in every interaction truly set you apart. It is rare to find a service provider that maintains such high standards of excellence, and I deeply appreciate the effort you put into making every experience a positive one. Thank you for always prioritizing your clients and delivering service that is both reliable and exceptional.
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RONIE S
1 reviews | Active since May 2026
19 May 2026, 17:37
Sutherland Transport
Registered a 3rd party claim where their client Sutherland Transport bumped my wife's car ,a Kia Rio, on the R21. TheKia Rio was bumped at the rear end side. They claim their client was not wrong. Yet they driver of the truck GERALD, who happens to be a foreign national admitted on the scene that he was wrong. I wonder if Sutherland Transport treats their clients with honesty or is it just Libra Broker Chantel Kok who is looking after her commission.
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RONIE S
1 reviews | Active since May 2026
19 May 2026, 17:37
Sutherland Transport
Registered a 3rd party claim where their client Sutherland Transport bumped my wife's car ,a Kia Rio, on the R21. TheKia Rio was bumped at the rear end side. They claim their client was not wrong. Yet they driver of the truck GERALD, who happens to be a foreign national admitted on the scene that he was wrong. I wonder if Sutherland Transport treats their clients with honesty or is it just Libra Broker Chantel Kok who is looking after her commission.
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Lucia S
1 reviews | Active since Nov 2025
3 Nov 2025, 07:56
Como built transport and it's insurance libra brokers I need my vehicle, am traumatised
On the 14th September 2025, I was driving on N3 cliffdale area, a truck by the company name Como built transport, hit my vehicle, I was driving on the fast lane, due to the road construction N3 is 2 a Lane Road. This como built left it's slow lane, as per driver he stated that he lost brakes. Now I am traumatised, I lost my 42000 km, I'm struggling to get to work, I still have a bank installment as the vehicle is financed. I need my vehicle. Please help me out ***
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Lucia S
1 reviews | Active since Nov 2025
3 Nov 2025, 07:56
Como built transport and it's insurance libra brokers I need my vehicle, am traumatised
On the 14th September 2025, I was driving on N3 cliffdale area, a truck by the company name Como built transport, hit my vehicle, I was driving on the fast lane, due to the road construction N3 is 2 a Lane Road. This como built left it's slow lane, as per driver he stated that he lost brakes. Now I am traumatised, I lost my 42000 km, I'm struggling to get to work, I still have a bank installment as the vehicle is financed. I need my vehicle. Please help me out ***
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