PR
Piet R
1 reviews | Active since Nov 2012
01 Dec 2015, 15:37
Zestlife took Liberty Gap Cover Clients for a ride
I have app**** for Liberty Gap cover and as per Liberty, Zestlife are the sole administrator for their product. I have completed the forms select the options and Zestlife sent me the conformation that I am registered. I than looked throw their terms and conditions, as well as the monthly premium, I noticed what Zestlife charged for commissioning and binder fee every month. My monthly fee of R519.00, R 234.55 is Zestlife charges(45%), Binder fee R129.75 and Commissioning fee R 103.80. Zestlife pays than only R 284.45 for my cover at Liberty. It is clear that Zestlife take Liberty Gap cover clients for a ride. Liberty do something about it!
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Replies (1)LMS Medical Fund's replyOfficial
01 Dec 2015, 15:45Hello pietvanrensburg,
Thank you for your posting.
I apologise for the frustration you have experienced.
Your complaint relates to a product that is not owned or administered by Liberty Medical scheme. In the circumstance, we have referred your complaint to the relevant business area within Liberty for immediate attention and resolution.
Yours sincerely
Gillian Solomon
Liberty Medical Scheme
Escalations Officer
Thank you for your posting.
I apologise for the frustration you have experienced.
Your complaint relates to a product that is not owned or administered by Liberty Medical scheme. In the circumstance, we have referred your complaint to the relevant business area within Liberty for immediate attention and resolution.
Yours sincerely
Gillian Solomon
Liberty Medical Scheme
Escalations Officer
LMS Medical Fund's reply01 Dec 2015, 15:45
Official
Hello pietvanrensburg,
Thank you for your posting.
I apologise for the frustration you have experienced.
Your complaint relates to a product that is not owned or administered by Liberty Medical scheme. In the circumstance, we have referred your complaint to the relevant business area within Liberty for immediate attention and resolution.
Yours sincerely
Gillian Solomon
Liberty Medical Scheme
Escalations Officer
Thank you for your posting.
I apologise for the frustration you have experienced.
Your complaint relates to a product that is not owned or administered by Liberty Medical scheme. In the circumstance, we have referred your complaint to the relevant business area within Liberty for immediate attention and resolution.
Yours sincerely
Gillian Solomon
Liberty Medical Scheme
Escalations Officer
