Useless and rude staff

<p>Ive phoned 2 Months ago to cancel my grand daughter off my medical aid. Last month the deduction went off my bank account again, I want this money paid back to me!!!ASAP !!! Everytime I phone they just say I need to mail a cancelation form which I've done twice already (I wont mail it again) If you have a problem with your mails dont make it my problem as well. Friday I phoned and spoke to 2 people both were rude. I asked both to speak to the manager, I had to hold on the line for +-10Min eventually I just put the phone down because I am the paying the telephone call. If you do take payment off this month again I will update it on Hello Peter and put it all over the media. I am a dentist assistant which means I am not allowed to answer my phone, so leave me a e-mail or phone my daughter on ********** ********** I want a letter confirmation from Liberty to say that Chante is off my medical Aid. Actually to say from the begining the client service from Liberty is VERY VERY VERY POOR!! My Member No: ********** ID No: ********** 083082 on Friday I daid if nothing gets done I will ut this on Hello Peter maybe you thought I was joking. I am noyt afraid to take this viral all over the Media!!</p>