1 reviews | Active since Feb 2016
Unpaid medical bills
On liberty hospital select with a gap cover. Gave birth 3 months ago, and my gynea has not yet been paid via the medical scheme , I also asked permission to have him at Constantia medi clinic as this is where my gynea is situated but was not on my \panel of hospitals\" and the admission got approved, but no where did it say I had to pay R8000 admission fee, as I was told my GAP cover would cover this. So I am sitting with a unpaid gynea bill, a u paid R8000 admission fee and on top of it my little boy landed up in hospital two weeks later and he was added as a beneficiary on my medical scheme and all of his in hospital pathcare accounts of +-R4000 have bounced back. Very disappointed and have no idea why I pay so much for such bad service "
I am sorry to hear that you are not happy with the service you have received and will be in contact with you soon.
Thank you for taking the time to post your dissatisfaction with our service. I would like to discuss the matter with you personally so that we can resolve it quickly. I will look into your complaint and be in touch to provide you with feedback within the next 2 days at the latest but sooner if possible.
Again, I apologise for your unpleasant experience and guarantee that I will do my very best to resolve the issue so that Liberty Health can continue to provide you with better service in future.
Yours sincerely
Jodi Muller
Liberty Medical Scheme
Escalations Officer
I am sorry to hear that you are not happy with the service you have received and will be in contact with you soon.
Thank you for taking the time to post your dissatisfaction with our service. I would like to discuss the matter with you personally so that we can resolve it quickly. I will look into your complaint and be in touch to provide you with feedback within the next 2 days at the latest but sooner if possible.
Again, I apologise for your unpleasant experience and guarantee that I will do my very best to resolve the issue so that Liberty Health can continue to provide you with better service in future.
Yours sincerely
Jodi Muller
Liberty Medical Scheme
Escalations Officer
