1 reviews | Active since Jun 2014
Unauthorised billing and now LIBERTY doesn't pay
Liberty trek ekstra kostes af en weier daarna om terug te betaal want ek het dit blykbaar te laat agtergekom! EK het die adviseur einde Januarie laat weet dat ek dink iets is nie reg nie.<br> Eerste maand trek hulle dubbeld die premie af. Ek moes eers hulle laat weet. <br> Toe ek nou op n ho?r medies gaan en my \dependant"op dieselfde een bly moes hy gekanseleer word en her registreer word. Wat toe so gedoen is. Of so s? die broker deur wie ons gewerk het Gareth Langley<br> Wat toe sonder my wete gebeur het is dat Liberty sommer besluit het om my kerel OOK op die beter medies te sit. NADAT die kanselasie en heregistratsie gedoen was en ek die ENIGSTE EEN was wat ****rak geteken het vir die beter medies. Ek het wel Liberty ges***el en hulle se daars geen kanselasie ****rakte deur ons \""broker\"" gestuur nie. Hulle se toe ook Liberty kan geen verantwoordelikheid neem vir hulle \""brokers\"" se werk nie?!?!<br> Ek het dit wel eers einde Jan agter gekom. (Eerste een het begin Januarie afgegaan)<br> Ek ****ak die ou toe deur wie ons werk"
I am sorry to hear that you are not happy with the service you have received and will be in contact with you soon.
Thank you for taking the time to post your dissatisfaction with our service. I would like to discuss the matter with you personally so that we can resolve it quickly. I will look into your complaint and be in touch to provide you with feedback within the next 2 days at the latest but sooner if possible.
Again, I apologise for your unpleasant experience and guarantee that I will do my very best to resolve the issue so that Liberty Health can continue to provide you with better service in future.
Yours sincerely
Jodi Muller
Liberty Medical Scheme
Escalations Officer
I am sorry to hear that you are not happy with the service you have received and will be in contact with you soon.
Thank you for taking the time to post your dissatisfaction with our service. I would like to discuss the matter with you personally so that we can resolve it quickly. I will look into your complaint and be in touch to provide you with feedback within the next 2 days at the latest but sooner if possible.
Again, I apologise for your unpleasant experience and guarantee that I will do my very best to resolve the issue so that Liberty Health can continue to provide you with better service in future.
Yours sincerely
Jodi Muller
Liberty Medical Scheme
Escalations Officer
