Unacceptable service levels

I cancelled my membership with Liberty at the end of Nov 2015 and was told there is a 4 month waiting period for my savings to be paid out.<br> <br> After my plans fell through I joined Liberty again on the same plan.<br> <br> On my first two doctors appointments, there was a problem as the charges went off on the old scheme (THIS MEMBERSHIP WAS CANCELLED SO WHY DID IT GO OFF? I was dependent on the savings value to be paid out at the end of this month but now it has put me in financial difficulty).<br> <br> Then when trying to get medication on the new membership number, it was rejected and the reason per broker and call center was that the medication is excluded! <br> <br> So please explain to me WHY when you click on the claim them expand it shows the item and what will be paid for it?<br> <br> The next thing is that the rewards program has been cancelled as it was only hassles (brokers words).<br> <br> Joining a medical scheme should benefit an individual, not add extra stress.<br> <br> I have cancelled my membership and will NEVER entertain Liberty as a company.<br> <br> This complaint was to inform others and will also be shared on social networks.