Take my money anyway

I recently decided to change medical aids as I felt I wasn't getting the best possible deal I could.<br> <br> I spoke to my broker and asked him how I should go about changing. He informed me, I was to give 1 months notice with Liberty.<br> <br> So I called them up and went through the process of cancelling and ''giving notice''. A month later which is the end of the month I check my bank statements and see that I have been debited by both the new Med aid company and Liberty. It is clear that my membership was NOT cancelled. <br> <br> Not having budgeted for this loss of income, it has put me under immense financial pressure. I am not only annoyed but I am highly disgusted at the fact that I as the client followed the right procedures yet I am the one left inconvenienced and tight for cash. <br> <br> May I just add that this is not the first time that I have asked for or given instructions to Liberty and been totally disregarded.