1 reviews | Active since Mar 2009
STILL WAITING FOR MY MEDICAL AID CARD
I have added a new member in November 2014, and since then I have not received the new medical scheme card. I have phoned the card division on the 07/01/2015, 03/03/2015 and on the 08/05/2015 & each time I'm promised that my card has been send however they will resend it. I even gave them an alternative postal address but still I haven't received my card. This is really frustrating because I cant take the additional member to the doctor because the need the card. My payments are up to date with Liberty & they not assisting me at all, every time I'm told that the new card will be sent. I'm sick and tired of this treatment because the moment one skips his monthly instalment they quick to suspend the membership.
I am sorry to hear that you are not happy with the service you have received and will be in contact with you soon.
Thank you for taking the time to post your dissatisfaction with our service. I would like to discuss the matter with you personally so that we can resolve it quickly. I will look into your complaint and be in touch to provide you with feedback within the next 2 days at the latest but sooner if possible.
Again, I apologise for your unpleasant experience and guarantee that I will do my very best to resolve the issue so that Liberty Health can continue to provide you with better service in future.
Yours sincerely
Jodi Muller
Liberty Medical Scheme
Escalations Officer
I am sorry to hear that you are not happy with the service you have received and will be in contact with you soon.
Thank you for taking the time to post your dissatisfaction with our service. I would like to discuss the matter with you personally so that we can resolve it quickly. I will look into your complaint and be in touch to provide you with feedback within the next 2 days at the latest but sooner if possible.
Again, I apologise for your unpleasant experience and guarantee that I will do my very best to resolve the issue so that Liberty Health can continue to provide you with better service in future.
Yours sincerely
Jodi Muller
Liberty Medical Scheme
Escalations Officer