*****ing Money, Ignoring Correspondance and Terrible Service

<p>I have been with Liberty for 2 years and never had a complaint - but now, that I have tried to cancel my contract as I have moved overseas, I have had absolutely terrible service. </p> <p> </p> <p>I cancelled my medical aid with Liberty on 6 April, fully according to their procedures and protocols. I cancelled my gap cover at the same time, with another department. I cancelled a month before I left South Africa,as I knew that it would take a month's notice ie ONE more payment. I received a phone call and I was told it had been done, so I naively believed that it had been done. Fast forward to June, TWO months after my cancellation, and y account is debited the full amount. </p> <p> </p> <p>As there is no number for me to call from OUTSIDE of South Africa, I have had to email to explain my situation and ask for my account to be cancelled (as it should have been, and as I was told it was). All of my emails to Liberty explaining my situation have been completely ignored!! Finally, I got through to Frankie Nong who was incredibly helpful, forwarded my emails to the relevant party and agreed that it should be backdated to the date I had originally cancelled on. </p> <p> </p> <p>This morning, I received an email, which did not ackowledge any of my previous emails, saying that my membership would be cancelled on 30 June!! This is nearly three months after I cancelled! With this logic, I will then not only receive my money back for June as I should, but I will be charged for July. </p> <p> </p> <p>This is totally unacceptable!!</p> <p> </p> <p> </p> <p> </p> <p> </p>