SECOND TIME LISTING ON BAD SERVICE FOR SAME COMPANY

<p>Membership no ********** 0. We are trying to get our account sorted which is one month behind. We have missed a payment because of finanical strain and eventually death in the family. On 27.07.2016 I have sent an email to Sarah Ahshene to arrange for extra payments in three months to pay up the arrears. Received a response supsension will be lifted. On 01.08.2016 a double payment went through which I had to reversed which resulted in fees which I am responsible for. On 22.08.2016 I have sent through another email to Sarah where I have explained my predicament and asked the debit order to be changed for three months. If this could be done I HAVE NO IDEA as I am still awaiting a response. On 24.08.2016 I have left a message for Sarah to please contact me to get this sorted. 24 hours later, still no response even threatening on her voice mail Liberty will be listed once again. Last night my husband received an sms confirming a double premium to be taken on 01.09.2016. So once again financial strain on my side which I cannot afford at this point and time. Twice a week my husband gets an sms informing us about the arrears. HELLOOO we are aware of this and try to make arrangements. My question to your company is purely this; DO YOU HAVE AT LEAST THE DECENCY TO SPEAK TO ME AND CONTACT ME TELEPHONICALLY TO GET THIS SORTED????? I BLUNTLY REFUSE TO SPEAK TO THIS LADY. SO PLEASE GET ONE OF YOUR SENIOR PEOPLE TO GIVE ME A CALL</p>