Refusing to pay a claim

Liberty Medical scheme promises to pay for a 4D scan as part of maternity benefit. I went for a scan on 28/04/2015 and thereafter I submitted my claim to Libmed. They later rejected the claim because they needed much detailed paper claim with ICD 10 code and tariff code, I then went back to the service provider to request a detailed paper claim and sent it to Libmed and refused to pay it. I called their call centre and the gentleman I spoke to said I should resend the claim (DCZ ***) then called again and the lady I spoke to told me it is not her problem that their system cannot pick up tariff code 5107 and that there is nothing she can do. The funny part is that Google is able to pick up that tariff code.<br> <br>