Refund

I spoke to a lady by the name Lungile last week Tuesday who assured me that my full refund for the month of December will reflect in my bank account today 23/02/2015 and that hasn't happened as yet .I then called your contact centre and spoke to Gervine Mohola (or something to that effect) ,she told me that Lungile made a mistake with escalating my query to your finance department for my gym benefit refund ,I do not know how any of that is my problem .<br> <br> I am disappointed with how this matter was handled and more especially at the fact that I wasn't informed about the delay and if whether there is any communication between your call centre and finance .As I was busy on the call I could hear voices in the background of people chatting ,which goes to show the level of professionalism in your work place .<br> <br> Id like to get a response on this matter as soon as possible