Re-instatement of medical aid

I experienced a problem for 2 months to pay my medical aid during which I kept Liberty up to date. This week I have made the payment for the two months as well as my normal payment after approval was given to me to do so. Lisa from Liberty indicated that my medical aid would then be re-instated. I have e-mailed the proof of payment through. Yesterday I have received a call asking me to confirm that my health situation is still the same to re-instate my medical aid. I have submitted confirmation through and Lisa confirmed that it would be re-instated within the next 30 minutes. <br> <br> Big was my surprise to be contacted this morning by a lady from Liberty Health indicating that \Management"has declined my re-instatement and that the moneys already received by Liberty would be paid into my bank account. <br> <br> This is definitely breach of contract. I have comp**** with their requests and should be re-instated as promised. I should not be on the receiving end if their processes and authorizations are not properly adhered to by their own staff.<br> IF Byleveld"""