poor service delivery

Being a newly Liberty Traditional Standard Option , I was told to apply for my chronic medication through Carecross .<br> I have never received such pathetic service ever .Its been 4 months and after numerous phone calls even with management I had no joy and success.<br> I did disclose in my original application that I had Hypertension and all i get when I phone them is some Non -disclosure and awaiting some form , although I have advised them the seriousnes of my medication hich could result in experiencing a severe heart attack or stroke.<br> I have been back on forth with Liberty and carecross and each one passing the buck whilst I am suffering en eduring the heartache each time I contact them.<br> <br> Is it true that schemes now also have to provide chronic medication?<br> <br> Yes, the list of prescribed minimum benefits (PMBs) has been extended to cover 25 common chronic diseases from January 1 next year.<br> <br> Medical schemes have to provide benefits that cover you for the diagnosis, treatment and care of these 25 chronic illnesses.