Paying for something that I never had

I activated my fitness benefit through asking for a voucher for the Planet Fitness Benefit.<br> This was never activated and the coupon expired as we moved and I wanted to take the coupon to Rivonia and not to Wanderers.<br> <br> I then asked them to cancel as I didn't know how this worked, although I was debited again and again.<br> <br> POINT:<br> I requested the fitness benefit - nothing was redeemed with the voucher as it expired but I was still debited - NOW I have to wait a month as Liberty is cancelling something that was never activated?!<br> <br> Then when I talk to their call centre they want to pass the buck as the lady cant explain what is going on...<br> <br> Terrible service and reaction to a company which I was excited about - now I am considering Vitality as at least they only debit when your membership is activated through the gym.<br>