PATHETIC SERVICE FROM LIBERTY LIFE/ PRIME CURE

To whoever it may concern,<br> <br> I have not dealt with such a poor and horrible medical aid scheme in my life!!!My issue dates back to the 8th January 2015, when an *********** call centre agent gave me the incorrect information needed before going to the GP .I was then charged with the medical bill as Liberty Life refused to cover it,I then fought with Liberty Life, in which they had to pull the call , stating and owning up it was a mistake made on their side. On 15th April 2015, the claim was approved (I have this in mail) , however it not reflecting on the statement billed to me. I have to CONSTANTLY follow up with prime cure as to why they are not settling my claim if it has been approved.It is absolutely shocking -I get warning letters stating I have to pay a bill, in which my medical aid has agreed to cover based on THEIR negligence, 4 months has passed, with me sending mails weekly trying to understand ,why has my approved claim not been processed yet - but they can deduct my medical aid fees punctually every month! Cannot wait to leave this pathetic scheme.