No response aftter logging a SARS query online

HI,<br> <br> I have logged 3 online queries which have been acknowledged three time now relating to a SARS query for 2014.<br> <br> I have been looking after my parent for 15 years. They are dependent on me. I received a SARS query via my accountants. All SARS require is a breakdown of the payment from my bank accounts (with account number) (i.e. my contribution to the Platinum focus hospital plan and proof that I pay my parents from my bank account. I have had no response and this will result in havoc as this will hold back my entire return no doubt with ARS which was submitted ahead of time.<br> <br> This is not forthcoming and should any penalties arise that I am accountable for, rest assured I will take this up with the relevant authorities as a result due to lack of service.<br> <br> Furthermore as a client that spends several thousands of Rands monthly with Liberty I expect better service. I was contacted via the Liberty Life call centre and assigned a broker that I did not find useful and have previously expressed in writing that this individual be removed from my portfolio and no change nor correspondence has been forthcoming either regarding this matter. Shocking service.