No further response

Hi, I logged a claim as well as an enquiry with Liberty some time ago. Details: Claim: [DCZ #***] Enquiry: [DCZ #***] Now if you go and read all the mails carefully, you'll see the two have absolutely NOTHING to do with each other. And I received mails basically linking the two queries, with no resolution to either! With further details to the Claim; these were services that were claimed by the providers DIRECTLY; I don't have the paperwork for it; only the slips of the additional payments I had to make. So in order to just capture it on the system, I understand you need paperwork, BUT YOU HAVE IT ALREADY!!! Read the mails! And the Enquiry... It was a claim made in 2012 that I want detail on because I don't understand the description given on my profile when I log in online. Please check the mails; the details are all there. I don't want to make another claim, I want information on an old claim!!! I need you to mail me regarding this, as I work in an open plan office and I want this on record. Regards, Sonette