No assistance

I phoned the medical enquiring about my optical benefits available. Was told to phone the subcontractor as they will tell me whether I have benefits left. Phoned this sub contracted party and waited 45 minutes and still had no answer. Phoned medical again and was told there's nothing they can do if they don't answer. Phoned sub contractor again and waited another 20 minutes before they answered. I was told to contact liberty again because they can only tell me what my limits are but don't know if liberty will pay from above threshold limit. Phoned liberty AGAIN and was put on hold for 10 min because the operator had to confirm what I just said with said subcontractor. She couldn't get said subcontractor to answer the phone and told me she will phone me back. This is pathetic service!! I pay a lot of money every month and spent 2 hours on the phone with ABSOLUTELY NO RESULT!!