LD
Lee-Roy Davids

1 reviews | Active since May 2012

18 May 2015, 14:56

Must pay 3000R to get my tooth fixed

I was in a car accident last year April.Firstly they declined a tooth implant due to it being cosmetic.Called them and queried it They responded saying I can get a bridge.The dentist sent them a quote now.Liberty got back to me saying I need to pay R3000 and they will pay R4000.So for what exactly am I paying medical aid?People don't have R3000 laying around.It was a car accident.I did not ask to lose a tooth.I have a few other teeth that are also chipped due to the car accident.Guess they won't pay for that either.I don't go to the dentistdoctor often.but I must say I never expected this.If I did not have medical aid I am sure I could've saved that money I pay to medical aid and I could've had an implant and fixed all my chips in my mouth by now.I pay a arm and a leg a month for medical Aid and now must still fork out more money it's ridiculous.

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Replies (1)
LMS Medical Fund
LMS Medical Fund's reply18 May 2015, 15:08
Official
Hello leeroy14,

I am sorry to hear that you are not happy with the service you have received and will be in contact with you soon.
Thank you for taking the time to post your dissatisfaction with our service. I would like to discuss the matter with you personally so that we can resolve it quickly. I will look into your complaint and be in touch to provide you with feedback within the next 2 days at the latest but sooner if possible.

Again, I apologise for your unpleasant experience and guarantee that I will do my very best to resolve the issue so that Liberty Health can continue to provide you with better service in future.

Yours sincerely
Gillian Solomon

Liberty Medical Scheme
Escalations Officer