Money First. Customer Second.

Last year, I had enquired with Liberty Medical about how they fail to assist with aiding patients of mental health, and how they could recommend a better option for me within the policies. It turned out to be the beginning of an eye-opening experience - no response is putting it lightly. <br> <br> Heaven help you though, if you miss a payment! That is instant! I eventually resigned from the medical aid because I was paying R2,000 a month, and double that in psychology fees and getting almost none of that back. <br> <br> After numerous apologies, they removed my profile. Indeed, it was my mistake, thinking that they had written off any remaining payments, but I began to receive emails saying there were still outstanding fees, I took a while to pay, but eventually did. <br> <br> Then today, now 6 weeks later, after I had thought that this was all done and dusted, I get a call from attorneys saying that there are still fees - the competency and level of communication is unbelievable.