Medical Scheme Savings Refund Unpaid

We have been with Liberty Medical Scheme for a number of year's now and always been Very Happy with their Service.<br> We changed our option effective 1st January 2015 to a lower plan, Having a large savings balance left over from our previous option we were informed that our positive savings balance would be refunded after a four month waiting period, which I understand is the norm.<br> We were/have been in contact with both our Liblink advisor as well as have made numerous calls to Liberty Medical in order to obtain further info on a payment date for the refund of our savings.<br> We were informed that a Consultant would contact the main member in order to confirm banking details.<br> To date we not been contacted by Liberty Medical.<br> Yesterday we again contacted Liberty Medical, now almost at the end of five months waiting.<br> We have now been informed that the process was not routed correctly and that the process will take a further couple of weeks !<br> I find this totally Unacceptable, Should we as the consumer not have paid for a period of five months, we would have had no benefits and have been handed over for debt collection.<br> We are also quoted a refund balance with no Interest accrual.<br>