Lost documents and delay on claim payments
<p>I've sent a claim on the 18/8 and received a ticket number. Today I call to follow up on the outstanding claim. The consultant that answered the phone was so rude. I asked her how are you and she just carried on with what is you DCZ number. Then I'm told no Invoice was attached so I need to send another email and she will wait until I get the new DCZ number and then promptly puts me on hold and that was it. I eventually put the phone down and called again to follow up and chase the new ticket number. </p> <p>This is poor service and really if te consultant have that kind of attitude they do more harm than good.</p>
Dear Ms Schmidt
I am sorry to hear that you are not happy with the service you have received and will be in contact with you soon.
Thank you for taking the time to post your dissatisfaction with our service. I would like to discuss the matter with you personally so that we can resolve it quickly. I will look into your complaint and be in touch to provide you with feedback within the next 2 days at the latest but sooner if possible.
Again, I apologise for your unpleasant experience and guarantee that I will do my very best to resolve the issue so that LMS Medical Fund can continue to provide you with better service in future.
Yours sincerely
Bonita Venter
LMS Medical Fund
Dear Ms Schmidt
I am sorry to hear that you are not happy with the service you have received and will be in contact with you soon.
Thank you for taking the time to post your dissatisfaction with our service. I would like to discuss the matter with you personally so that we can resolve it quickly. I will look into your complaint and be in touch to provide you with feedback within the next 2 days at the latest but sooner if possible.
Again, I apologise for your unpleasant experience and guarantee that I will do my very best to resolve the issue so that LMS Medical Fund can continue to provide you with better service in future.
Yours sincerely
Bonita Venter
LMS Medical Fund