1 reviews | Active since Jan 2014
Liberty has proven to be greedy and selfish!
Liberty is basically insisting that I pay a higher premium, a premium I simply cannot afford. I explained this to them and requested that they let me cancel. I sent a long email to [Email Removed] requesting that they waiver the cancellation notice period and they responded saying that they cannot waive it. Now Liberty is supposed to be a financial service provider and here I am telling them I cannot afford to stay with them and that I would be taking food out of my family's mouths if I paid their new premium. And they simply say they cannot waive it (which I know is untrue) This I find selfish and greedy, that such a big company would insist on me staying with them another month and paying another month. They took the money out of my account which left my account overdrawn, I had to reverse the payment at the bank. You would expect better from a company as huge as Liberty. Now I will probably get listed for this 1 months premium. But what does Liberty care, as long as they get their money right? I would not advise anyone to use Liberty medical aid at all!
I am sorry to hear that you are not happy with the service you have received and will be in contact with you soon.
Thank you for taking the time to post your dissatisfaction with our service. I would like to discuss the matter with you personally so that we can resolve it quickly. I will look into your complaint and be in touch to provide you with feedback within the next 2 days at the latest but sooner if possible.
Again, I apologise for your unpleasant experience and guarantee that I will do my very best to resolve the issue so that Liberty Health can continue to provide you with better service in future.
Yours sincerely
Gillian Solomon
Liberty Medical Scheme
Escalations Officer
I am sorry to hear that you are not happy with the service you have received and will be in contact with you soon.
Thank you for taking the time to post your dissatisfaction with our service. I would like to discuss the matter with you personally so that we can resolve it quickly. I will look into your complaint and be in touch to provide you with feedback within the next 2 days at the latest but sooner if possible.
Again, I apologise for your unpleasant experience and guarantee that I will do my very best to resolve the issue so that Liberty Health can continue to provide you with better service in future.
Yours sincerely
Gillian Solomon
Liberty Medical Scheme
Escalations Officer
