Liberty... Disappointed and URGENT

<p>I am very disappointed in the service I been receiving I have been with the medical aid for a month as my girlfriend told me they good but I have not yet seen this service. I was referred by a specialist to go for a urgent CT scan as it life threatening I have developed a Hernia 2weeks ago. Last week Monday I was at the xray department and they said I have to get pre-authorized they called Liberty and they declined with out reasoning. I personally called and they said they need all the codes after I had to phone around to get to the correct person sent them everything I needed only to find out after Liberty said they would send all documents they didn't and then said they received the wrong codes. It's not Thursday more then a week and nothing. I did not receive a waiting period nor was I ever advised of any waiting periods. I am highly angry and want this sorted this week. I can't express enough how URGENT this scan is. Also I don't have this money upfront this why I am on a medical aid. Please can someone help me or this will be taking further as my life is on the line because of delays. </p>