1 reviews | Active since Dec 2010
Inefficient and poor service
I was with Libcare (closed scheme) and when I resigned on the 30 June from Liberty decided to get private Liberty Health care, One would think it would be easy to get cover from 1 July but I have had nothing but trouble. I have been sent a \condition of acceptance"letter which has subjected me to a 5% penalty and a 3 month waiting period because they assume (rather than look at the facts (medical aid membership certificates) to see that I have had uninterrupted medical aid membership since I was a minor. The start date given to me is also 1 August despite my request for 1 July (and informing them I would pay the premium for July as soon as I have been admitted as a member. Apparently a senior person in CPT has dealt with my application today after my numerous complaints but it seems from the letter mentioned above this has not helped. I have never experienced such inefficiency - it is exasperating. Can Liberty Health please get their act together!!!!"""
I am sorry to hear that you are not happy with the service you have received and will be in contact with you soon.
Thank you for taking the time to post your dissatisfaction with our service. I would like to discuss the matter with you personally so that we can resolve it quickly. I will look into your complaint and be in touch to provide you with feedback within the next 2 days at the latest but sooner if possible.
Again, I apologise for your unpleasant experience and guarantee that I will do my very best to resolve the issue so that Liberty Health can continue to provide you with better service in future.
Yours sincerely
Gillian Solomon
Liberty Medical Scheme
Escalations Officer
I am sorry to hear that you are not happy with the service you have received and will be in contact with you soon.
Thank you for taking the time to post your dissatisfaction with our service. I would like to discuss the matter with you personally so that we can resolve it quickly. I will look into your complaint and be in touch to provide you with feedback within the next 2 days at the latest but sooner if possible.
Again, I apologise for your unpleasant experience and guarantee that I will do my very best to resolve the issue so that Liberty Health can continue to provide you with better service in future.
Yours sincerely
Gillian Solomon
Liberty Medical Scheme
Escalations Officer