Ignoring my question

Please assist I am at my end with LMS. After 2 years of barely claiming on my medical aid I had some claims for glasses purchased at Torga Optical<br> .<br> The claim was paid to torga optical despite me including the EFT receipt. <br> <br> Upon inquiry to LMS , I was told I had to include the EFT Receipt.<br> <br> When I responded providing a filename for an included EFT receipt and also asking for assurance that their systems work, they reply with the generic response of \please include the EFT". <br> <br> 1) I got the money from Torga Optical although R200 less.<br> <br> 2) Their email enquiry people just repeat the line \""you must include the EFT\"" without actually investigating. This is very concerning for anyone wanting to use the email claiming system and if this does not work than I dont know what the point is of being with LMS. It will just be a matter of time before they refuse to pay me at all.<br> Reference numbers :***2 AND DCZ***.<br> <br> 3) They somehow paid Torga Optical ? Their claiming process says that they will reject if there is no EFT "