DD
Daniel D

1 reviews | Active since Sept 2010

04 Mar 2015, 20:15

Hosp Bill not settled

a Liberty Life broker approached us for medical aid which was compulsory at my employer [URL Removed] I app**** and filled in medical application form for Liberty Bona Plus Medical scheme on the 01/05/2012 (Membership number ***). <br> <br> During training/employment at [URL Removed] my contract got terminated on the 22/05/2012 and during that same day I was Admitted at N1 hospital for severe stomach pains etc. Hospital accepted me and admitted me and done a slight procedure and I was discharged on the 25/05/2012. <br> <br> On the same day, my employer Terminated my medical benefits without my consent and informing me but I had benefits still. <br> <br> Now after 3 Years, my hospital bill is still <br> R16994.14 because the medical aid failed to inform the hospital my medical aid is suspended. If Liberty medical scheme at least informed them I would have gone to a local government hospital which weren't be a problem. Now I'm responsible for the full payment and have a judgement against my name. <br> <br> Why didn't Liberty Life Inform the Hospital that my medical aid is terminated? Why did they still give authorization?<br> <br> On the 02/08/2012 Ilhaam from Liberty med

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Replies (1)
LMS Medical Fund
LMS Medical Fund's reply05 Mar 2015, 08:00
Official
Hello MrDek,


I am sorry to hear that you are not happy with the service you have received and will be in contact with you soon.
Thank you for taking the time to post your dissatisfaction with our service. I would like to discuss the matter with you personally so that we can resolve it quickly. I will look into your complaint and be in touch to provide you with feedback within the next 2 days at the latest but sooner if possible.

Again, I apologise for your unpleasant experience and guarantee that I will do my very best to resolve the issue so that Liberty Health can continue to provide you with better service in future.

Yours sincerely
Jodi Muller

Liberty Medical Scheme
Escalations Officer