False Advertising

My family is on the Liberty Medical Scheme for about a year, when we joined we were told that Liberty offers a fascinating rewards programme, we could not join immediately however, decided to join in March this year and was told that there is no longer a rewards programme effective March 2016, there was no communication received prior to my mail to advise that the programme was no longer going to be available as of March 2016, when I responded to the email about how this should be escalated as a compliant, I kept receiving email responses with incorrect member details and incorrect information about having subscribed previously. This is truly disappointing in terms of service delivery