Double Debited 10 days ago

It seams like the only was I am going to receive a call back is if I post this on Hello Peter. And that is sad as I have given Liberty Medical Aid every opportunity to resolve this via their internal escalation processes. <br> <br> 10 Days ago, on the 1st of March I was erroneously debited R1545 from LMS, in addition to my monthly Medical Aid debit of R787. I called LMS on the 1st and was assured that they are aware of the error and a refund would be process shortly. I requested a Manager to call me and was told that someone will contact me with in 48 hours. <br> <br> 10 Days later, and I have received absolutely communication from Liberty. not to mention that my refund still has not been sorted out. <br> <br> Regards,<br> Nalesha Francis