YP
YOLANDIE P

1 reviews | Active since Nov 2009

05 Feb 2015, 07:11

Dont get Pregnant or sick with Liberty..

if I only I knew Liberty pretends to pay for maternity and it only looks good on paper I would have stayed on my previous hospital plan, I`m sure I would have saved a lot of money .From the start this medical aid has been a headache. You pretend to pay for curtain stuff and when it comes to paying, ten thousand excuses have been giving. I`ve been paying for all gynaecologist appoints because you feel its not important ? I had to pay for ER visit because you don't pay the doctors in the ER and you give your patients a limit of R800 for emergencies per year ? are you being serious? and then to top it all I have to go in on Monday the 9th February for a C-section and you decide you will only pay for 2 nights and 3 days when all hospitals require you stay for 3 nights and 4 days ? I don't understand your medical aid,maybe I'm to POOR to understand....how can my doctor send you a motivational letter so I can stay one more night when all hospitals have the same requirements . You need to explain this to me...I don't even want to know what else you PRETEND to pay and I`m sure this birth is going to cost me a lot more then 1 night`s stay and you will just come up with some excuse again.

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Replies (1)
LMS Medical Fund
LMS Medical Fund's reply05 Feb 2015, 07:24
Official
Hello yolp,

I am sorry to hear that you are not happy with the service you have received and will be in contact with you soon.
Thank you for taking the time to post your dissatisfaction with our service. I would like to discuss the matter with you personally so that we can resolve it quickly. I will look into your complaint and be in touch to provide you with feedback within the next 2 days at the latest but sooner if possible.

Again, I apologise for your unpleasant experience and guarantee that I will do my very best to resolve the issue so that Liberty Health can continue to provide you with better service in future.

Yours sincerely
Jodi Muller

Liberty Medical Scheme
Escalations Officer