1 reviews | Active since Jun 2016
Dissapointed
<p>About 2 and a half months ago I added a beneficiery onto my medical. Then about 2 weeks ago my beneficiery went to a doctor by when he wanted to do a medical examination in the hospital. They promised me that I will have the authorization number in 5 days and it is now 8 working days and nothing has happened. Also I am still waiting for my beneficieries card, I phoned and asked for the card a few times and is still waiting. They also promised to courier the card to me but i am still waiting.</p>
I am sorry to hear that you are not happy with the service you have received and will be in contact with you soon.
Thank you for taking the time to post your dissatisfaction with our service. I would like to discuss the matter with you personally so that we can resolve it quickly. I will look into your complaint and be in touch to provide you with feedback within the next 2 days at the latest but sooner if possible.
Again, I apologise for your unpleasant experience and guarantee that I will do my very best to resolve the issue so that Liberty Health can continue to provide you with better service in future.
Yours sincerely
Jodi Muller
Liberty Medical Scheme
Escalations Officer
I am sorry to hear that you are not happy with the service you have received and will be in contact with you soon.
Thank you for taking the time to post your dissatisfaction with our service. I would like to discuss the matter with you personally so that we can resolve it quickly. I will look into your complaint and be in touch to provide you with feedback within the next 2 days at the latest but sooner if possible.
Again, I apologise for your unpleasant experience and guarantee that I will do my very best to resolve the issue so that Liberty Health can continue to provide you with better service in future.
Yours sincerely
Jodi Muller
Liberty Medical Scheme
Escalations Officer