1 reviews | Active since Dec 2013
Clain for pregnancy keeps getting rejected
Good day,<br> <br> I have submitted a claim to liberty for my pregnancy ultrasound, this claim got rejected because the code is not for pregnancy.<br> I called my Dr they insist the code was right they use it for all their maternity patients and have never had any problems before, but there was another code they could try use.<br> To date I have called about twice a day every day this week and resubmitted the amended account 3 times, <br> the call center still cannot tell me what the correct code should be just that the one I have is wrong and the will not pay for the ultrasound.<br> Please can someone who knows what they are doing contact me to resolve this,<br> what is the reason for having a medical aid if they find every way possible to avoid making payment.<br> Please call me on my work number or email as my cell is not working at the moment.
I am sorry to hear that you are not happy with the service you have received and will be in contact with you soon.
Thank you for taking the time to post your dissatisfaction with our service. I would like to discuss the matter with you personally so that we can resolve it quickly. I will look into your complaint and be in touch to provide you with feedback within the next 2 days at the latest but sooner if possible.
Again, I apologise for your unpleasant experience and guarantee that I will do my very best to resolve the issue so that Liberty Health can continue to provide you with better service in future.
Yours sincerely
Jodi Muller
Liberty Medical Scheme
Escalations Officer
I am sorry to hear that you are not happy with the service you have received and will be in contact with you soon.
Thank you for taking the time to post your dissatisfaction with our service. I would like to discuss the matter with you personally so that we can resolve it quickly. I will look into your complaint and be in touch to provide you with feedback within the next 2 days at the latest but sooner if possible.
Again, I apologise for your unpleasant experience and guarantee that I will do my very best to resolve the issue so that Liberty Health can continue to provide you with better service in future.
Yours sincerely
Jodi Muller
Liberty Medical Scheme
Escalations Officer
