1 reviews | Active since Jul 2011
Can't get claim paid
<p>it seems every time we send in a claim for medical costs, it turns into a nightmare of confusion and lost docs while trying to get a payout done. </p> <p>Again, it's weeks and weeks and weeks and still we haven't been paid. </p> <p>Today they put our call on hold and then forget about us!!!! I ask you…</p> <p>Now they say the person managing our claim never attached the invoice!!! Crazy…</p> <p> </p> <p>it it feels like it's LMS strategy to constantly delay paying claims and hope patients will just give up trying to claim their money. </p> <p> </p> <p> </p>
Dear Ms Schmidt
I am sorry to hear that you are not happy with the service you have received and will be in contact with you soon.
Thank you for taking the time to post your dissatisfaction with our service. I would like to discuss the matter with you personally so that we can resolve it quickly. I will look into your complaint and be in touch to provide you with feedback within the next 2 days at the latest but sooner if possible.
Again, I apologise for your unpleasant experience and guarantee that I will do my very best to resolve the issue so that LMS Medical Fund can continue to provide you with better service in future.
Yours sincerely
Bonita Venter
LMS Medical Fund
Dear Ms Schmidt
I am sorry to hear that you are not happy with the service you have received and will be in contact with you soon.
Thank you for taking the time to post your dissatisfaction with our service. I would like to discuss the matter with you personally so that we can resolve it quickly. I will look into your complaint and be in touch to provide you with feedback within the next 2 days at the latest but sooner if possible.
Again, I apologise for your unpleasant experience and guarantee that I will do my very best to resolve the issue so that LMS Medical Fund can continue to provide you with better service in future.
Yours sincerely
Bonita Venter
LMS Medical Fund