jP
jannie P
1 reviews | Active since Mar 2014
01 Jul 2015, 08:57
Asked for updates on my acount
Logged a case to update my banking details and update manual payments as well as debit order date. May 29 09:56:41 2015 received feedback that this were done 01 June 2015 09:46. On 26 June a debit order were pretented to be taken from opld account, Cost me banking fees as well as negative reflection on my credit record. I called in 01-07-2015 to be told the banking details were not changed. Totally unacceptable customer service
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LMS Medical Fund's replyOfficial
01 Jul 2015, 09:05Hello janniepotgieter,
I am sorry to hear that you are not happy with the service you have received and will be in contact with you soon.
Thank you for taking the time to post your dissatisfaction with our service. I would like to discuss the matter with you personally so that we can resolve it quickly. I will look into your complaint and be in touch to provide you with feedback within the next 2 days at the latest but sooner if possible.
Again, I apologise for your unpleasant experience and guarantee that I will do my very best to resolve the issue so that Liberty Health can continue to provide you with better service in future.
Yours sincerely
Jodi Muller
Liberty Medical Scheme
Escalations Officer
I am sorry to hear that you are not happy with the service you have received and will be in contact with you soon.
Thank you for taking the time to post your dissatisfaction with our service. I would like to discuss the matter with you personally so that we can resolve it quickly. I will look into your complaint and be in touch to provide you with feedback within the next 2 days at the latest but sooner if possible.
Again, I apologise for your unpleasant experience and guarantee that I will do my very best to resolve the issue so that Liberty Health can continue to provide you with better service in future.
Yours sincerely
Jodi Muller
Liberty Medical Scheme
Escalations Officer
LMS Medical Fund's reply01 Jul 2015, 09:05
Official
Hello janniepotgieter,
I am sorry to hear that you are not happy with the service you have received and will be in contact with you soon.
Thank you for taking the time to post your dissatisfaction with our service. I would like to discuss the matter with you personally so that we can resolve it quickly. I will look into your complaint and be in touch to provide you with feedback within the next 2 days at the latest but sooner if possible.
Again, I apologise for your unpleasant experience and guarantee that I will do my very best to resolve the issue so that Liberty Health can continue to provide you with better service in future.
Yours sincerely
Jodi Muller
Liberty Medical Scheme
Escalations Officer
I am sorry to hear that you are not happy with the service you have received and will be in contact with you soon.
Thank you for taking the time to post your dissatisfaction with our service. I would like to discuss the matter with you personally so that we can resolve it quickly. I will look into your complaint and be in touch to provide you with feedback within the next 2 days at the latest but sooner if possible.
Again, I apologise for your unpleasant experience and guarantee that I will do my very best to resolve the issue so that Liberty Health can continue to provide you with better service in future.
Yours sincerely
Jodi Muller
Liberty Medical Scheme
Escalations Officer