jP
jannie P
1 reviews | Active since Mar 2014
04 Aug 2015, 11:42
After 3 months - 20 mails and many phone calls
After 3 months - 20 mails and many phone calls - I asked for debit order changes On Fri May 29 09:56:41 2015 after numerous attempts and promises the debit order were again on 27 July attempted from wrong account - This mistake cost me over R300 on bank charges it cost me close to this on telephone call no call ever below 10 minutes - I see this as ridiculous service levels from one of the top medical schemes in South Africa. It is with shame that I realise my contribution mean this little to someone. I FEEL THAT THEY SHOULD TAKE RESPONCIBILITY FOR THESE FINANCIAL LOSSES CUSTOMERS SUFFER.<br> this losses is directly due to negligence of an call centre agent.
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LMS Medical Fund's replyOfficial
04 Aug 2015, 11:50Hello janniepotgieter,
I am sorry to hear that you are not happy with the service you have received and will be in contact with you soon.
Thank you for taking the time to post your dissatisfaction with our service. I would like to discuss the matter with you personally so that we can resolve it quickly. I will look into your complaint and be in touch to provide you with feedback within the next 2 days at the latest but sooner if possible.
Again, I apologise for your unpleasant experience and guarantee that I will do my very best to resolve the issue so that Liberty Health can continue to provide you with better service in future.
Yours sincerely
Gillian Solomon
Liberty Medical Scheme
Escalations Officer
I am sorry to hear that you are not happy with the service you have received and will be in contact with you soon.
Thank you for taking the time to post your dissatisfaction with our service. I would like to discuss the matter with you personally so that we can resolve it quickly. I will look into your complaint and be in touch to provide you with feedback within the next 2 days at the latest but sooner if possible.
Again, I apologise for your unpleasant experience and guarantee that I will do my very best to resolve the issue so that Liberty Health can continue to provide you with better service in future.
Yours sincerely
Gillian Solomon
Liberty Medical Scheme
Escalations Officer
LMS Medical Fund's reply04 Aug 2015, 11:50
Official
Hello janniepotgieter,
I am sorry to hear that you are not happy with the service you have received and will be in contact with you soon.
Thank you for taking the time to post your dissatisfaction with our service. I would like to discuss the matter with you personally so that we can resolve it quickly. I will look into your complaint and be in touch to provide you with feedback within the next 2 days at the latest but sooner if possible.
Again, I apologise for your unpleasant experience and guarantee that I will do my very best to resolve the issue so that Liberty Health can continue to provide you with better service in future.
Yours sincerely
Gillian Solomon
Liberty Medical Scheme
Escalations Officer
I am sorry to hear that you are not happy with the service you have received and will be in contact with you soon.
Thank you for taking the time to post your dissatisfaction with our service. I would like to discuss the matter with you personally so that we can resolve it quickly. I will look into your complaint and be in touch to provide you with feedback within the next 2 days at the latest but sooner if possible.
Again, I apologise for your unpleasant experience and guarantee that I will do my very best to resolve the issue so that Liberty Health can continue to provide you with better service in future.
Yours sincerely
Gillian Solomon
Liberty Medical Scheme
Escalations Officer