1 reviews | Active since Jun 2016
6 months for a refund??
<p>In January 2016 I had some issues with my liberty medical aid and my membership was suspended. During that time I had a doctors visit which I paid for cash and according to a Liberty medical scheme consultant I would have to submit the slip for a refund, which I did, on the same day service was rendered and also followed up on this by the 16th of Feb. when I was asked to resubmit the docs as the call was not logged the first time. I escalated my call in late February and also sent all required docs along AGAIN! In late May ,I , for the third time escalated my claim and I was advised the issue with be resolved within 5 working days and the refund would be done. It is now the 10th of June 2016. Almost 6 months after submitting my documents for the 1st time and the refund has STILL not been processed. </p>
Dear Chantelle
I am sorry to hear that you are not happy with the service you have received and will be in contact with you soon.
Thank you for taking the time to post your dissatisfaction with our service. I would like to discuss the matter with you personally so that we can resolve it quickly. I will look into your complaint and be in touch to provide you with feedback within the next 2 days at the latest but sooner if possible.
Again, I apologise for your unpleasant experience and guarantee that I will do my very best to resolve the issue so that Liberty Health can continue to provide you with better service in future.
Yours sincerely
Gillian Solomon
Liberty Medical Scheme
Escalations Officer
Dear Chantelle
I am sorry to hear that you are not happy with the service you have received and will be in contact with you soon.
Thank you for taking the time to post your dissatisfaction with our service. I would like to discuss the matter with you personally so that we can resolve it quickly. I will look into your complaint and be in touch to provide you with feedback within the next 2 days at the latest but sooner if possible.
Again, I apologise for your unpleasant experience and guarantee that I will do my very best to resolve the issue so that Liberty Health can continue to provide you with better service in future.
Yours sincerely
Gillian Solomon
Liberty Medical Scheme
Escalations Officer