Formal Complaint: Unauthorised Contact and Unacceptable Conduct – Liberated Debt Solutions

Formal Complaint: Unauthorised Contact and Unacceptable Conduct – Liberated Debt Solutions

I am lodging a formal complaint regarding an unsolicited and unauthorised call I received from Liberated Debt Solutions.

At no point did I provide consent for my personal information to be accessed or used, yet I was contacted regardless. When I questioned how my information was obtained, I was told it came from the NCRDC. This raises serious concerns regarding the lawful basis for processing and using my personal data in terms of the POPI Act.

What is equally unacceptable is the conduct during the call. The agent was dismissive, provided no proper explanation, and ended the call abruptly. This behaviour is unprofessional, disrespectful, and completely unacceptable for any organisation handling personal consumer data.

To be clear:

I did not consent to being contacted I demand full disclosure of how my information was obtained I require immediate confirmation of removal of my details from your systems

This matter is being taken seriously. If I do not receive a satisfactory written response and resolution, I will escalate this complaint formally to the relevant regulatory bodies, including the NCRDC and POPI Act authorities.

I also require urgent contact from a senior manager to address this matte