DM
Donald M
1 reviews | Active since Oct 2015
20 Oct 2015, 14:30
Very bad attitude and zero telephone etiquette
I received a very rude call from L.G.R Attorneys. A bad-spoken Penelope introduced herself as I am trying to figure out what she was trying to say as her headset was producing static. She later stated that I failed to pay my account. I firmly stated that I was the person who initiated the payment plan an I had arranged a debit order, she should check her records... I think she should cut off the sarcasm and learn proper etiquette.
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LGR Attorneys's replyOfficial
20 Oct 2015, 15:38Hello G@t3z,
Good afternoon sir,
I attempted to contact you on your cell phone to discuss the complaint and the account with you.
I listened to the call between yourself and Penelope.
I have to apologise, we did in fact have issues with our telephone line this morning.
The debit order in the amount of R1000.00 did not run on the 17th of October 2015 as per your arrangement. I have now consulted with Absa Bank to try and determine what the reason for this could be. The vowed to investigate and to come back to me with feedback as soon as possible.
I can understand your frustration with the call this morning and do apologise for any inconvenience this might have caused.
As soon as I have feedback as to why the debit order did not run, I will make contact with you again.
Should you in the meantime wish to discuss the matter with me, please feel free to contact me on ***.
Mariette Horn
LGR Attorneys
Good afternoon sir,
I attempted to contact you on your cell phone to discuss the complaint and the account with you.
I listened to the call between yourself and Penelope.
I have to apologise, we did in fact have issues with our telephone line this morning.
The debit order in the amount of R1000.00 did not run on the 17th of October 2015 as per your arrangement. I have now consulted with Absa Bank to try and determine what the reason for this could be. The vowed to investigate and to come back to me with feedback as soon as possible.
I can understand your frustration with the call this morning and do apologise for any inconvenience this might have caused.
As soon as I have feedback as to why the debit order did not run, I will make contact with you again.
Should you in the meantime wish to discuss the matter with me, please feel free to contact me on ***.
Mariette Horn
LGR Attorneys
LGR Attorneys's reply20 Oct 2015, 15:38
Official
Hello G@t3z,
Good afternoon sir,
I attempted to contact you on your cell phone to discuss the complaint and the account with you.
I listened to the call between yourself and Penelope.
I have to apologise, we did in fact have issues with our telephone line this morning.
The debit order in the amount of R1000.00 did not run on the 17th of October 2015 as per your arrangement. I have now consulted with Absa Bank to try and determine what the reason for this could be. The vowed to investigate and to come back to me with feedback as soon as possible.
I can understand your frustration with the call this morning and do apologise for any inconvenience this might have caused.
As soon as I have feedback as to why the debit order did not run, I will make contact with you again.
Should you in the meantime wish to discuss the matter with me, please feel free to contact me on ***.
Mariette Horn
LGR Attorneys
Good afternoon sir,
I attempted to contact you on your cell phone to discuss the complaint and the account with you.
I listened to the call between yourself and Penelope.
I have to apologise, we did in fact have issues with our telephone line this morning.
The debit order in the amount of R1000.00 did not run on the 17th of October 2015 as per your arrangement. I have now consulted with Absa Bank to try and determine what the reason for this could be. The vowed to investigate and to come back to me with feedback as soon as possible.
I can understand your frustration with the call this morning and do apologise for any inconvenience this might have caused.
As soon as I have feedback as to why the debit order did not run, I will make contact with you again.
Should you in the meantime wish to discuss the matter with me, please feel free to contact me on ***.
Mariette Horn
LGR Attorneys