USELESS PEOPLE

I called LGR Attorneys in January to find out my outstanding balance for my WONGA account. I was told that I had only R700 left to pay - unfortunately the month of January did not go quite according to plan and I only managed to pay the R700 at the end of February. I called LGR to confirm the settlement of my account and Alicia told me I owed over R1000 and could not tell me why. She said she would get back to me and didn't. the very next day it took me over an hour to get back to her only to get attitude from her instead of a simple apology - (Turns out I only owe just over 100 bucks) She said that WONGA did not update the system with my payment, but why would WONGA update payments if I pay LGR????? I asked for an e-mail to confirm my balance and she said she couldn't do it and forwarded the call onto someone (Nomsa I think) and as per usual the answering machine answered and I got disconnected. VERY quick to take our money but not so quick to help the customer and give the customer the correct information. I don't know who this woman is but I hope ALICIA gets dealt with correctly - hopefully get some training on customer service.