Unprofessional Conduct and Failure to Resolve Account Issues Continued Harassment Over a Cancelled Account

On 19 January 2026, I contacted the LGR offices regarding my account they insist I need to settle and discussed it with their staff.

LGR continues to harass me for payments on my Fidelity account, which was cancelled in November 2025. They are insisting that I pay radio fees for 2026, despite the account no longer being active.

I have been attempting to cancel my contract with ADT since 2024 and have provided LGR with all the relevant email correspondence as proof. Despite this, they continue to demand payment.

I am also dissatisfied with the level of customer service provided. The staff members are often rude and unprofessional. Each time I contact their offices, I am required to explain the entire situation to a different person, as the individual handling my account is always unavailable or too busy to assist.

I request that this matter be resolved urgently and that all further collection efforts relating to this cancelled account cease immediately.