L
Lindokuhle

1 reviews | Active since Jun 2021

05 Feb 2024, 09:48

Terrible

LGR Attorneys does not have a clear turnaround time, I have been sent by the recoveries agent from pillar to post, I settled my debt, I was told that I would be furnished with the paid-up letter in the next 2-3 working days, the recoveries agent that was assisting me was Tebogo Tswene. As per my discussion with Tebogo I waited for the paid-up letter to no avail, when I called again after 5 working days I was told that by another recoveries Evidence agent that Tebogo had sent the letter, when I called Tebogo to follow she told me that the letter would be sent within 21 working days.

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Replies (5)
LGR Attorneys
LGR Attorneys's reply05 Feb 2024, 12:57
Official
Dear Mr Lindokuhle,

Thank you for informing us, we will investigate the matter and provide feedback as soon as possible.

Regards,

Surika Van Wyk
Attorney

LGR Incorporated
LGR Attorneys
LGR Attorneys's reply06 Feb 2024, 09:55
Official
Dear Mr Lindokuhle,

Our attorney responded to your complaint and accordingly the matter is being dealt with via e-mail.

Please don't hesitate to contact us for any further information.

Regards.

Surika Van Wyk
Attorney

LGR Incorporated


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Lindokuhle's update06 Feb 2024, 10:29
Reviewer Update
Well I am not satisfied with the response. So you did not respond accordingly.
LGR Attorneys
LGR Attorneys's reply06 Feb 2024, 16:41
Official
Dear Mr Lindokuhle,

I apologise if you are unhappy with the response, however we have set mandates from our client with turnaround times which have been shared with you.

In the meantime, we are escalating the matter to receive urgent attention by our client. Our attorney will be in further contact with you on the outcome of the escalation.

Regards,

Surika Van Wyk
Attorney

LGR Incorporated
LGR Attorneys
LGR Attorneys's reply12 Feb 2024, 11:29
Official
Dear Mr Lindokuhle,

I hereby confirm that the matter has been finalised and you received the documents requested.

Surika Van Wyk
Attorney

LGR Incorporated