Rude & Bad attitude

<p>I am so fed up with Nonkululeko Masango from LGR Attorneys as she has no manner of speaking and I really do not know why the company would employ her if she cannot conduct herself professionally. Today 02 August 2017 at 11h02 I called twice and eventually spoke to Nonkululeko. Last month she was also quite rude when I requested the settlement amount on my account. Today I queried why I must pay R156.67 as per my knowledge I had a balance of R11 on my account. Sarcastically she informed me as I never made the payment of R156.67 31 July 2017 it increased to R163.00. I re-affirmed as per my knowledge the balance was R11 and with her bad attitude she told me she send me the statement. As I was explaining what I require, she kept interrupting me. I requested she give me a chance and listen to my request. She was talking all over me and advised she do not have time this. I must just make the payment. I am not an illiterate child and demand at least some form of decency from someone who is supposed to provide a service. I demand an apology from Nonkululeko Masango and LGR Attorneys. I demand I get a full break-down of cost charged (Admin fee- what did it entail etc.). Kindly note I was retrenched, made arrangements with STD and never LGR Attorneys. By all means listen to the voice recordings confirming the unproffesional people LGR employs. Your ***</p>