PATHETIC CUSTOMER SERVICE

I received a email from LGR that my adt is in arrears and acc handed over to them,I immediately asked the consultant to send me the outstanding balance so I can pay it,I received a reply few days later,after I paid the account up to date I tried calling them for a paid up letter or atleast acknowledge my 4 emails i sent to you, i have been trying to contact them since thursday i called again numerous times today but still no reply to my mail or phone call,their services are pathetic so is ADT