LGR simply refuses to assist me with a quite reasonable request

Unfortunately, I fell behind on my payments of my ABSA credit card. ABSA subsequently handed over my account to LGR Attorneys. I have been paying LGR for a while now. Last week, however, I received a call from ABSA directly, informing me that their contract with LGR was only for 12 months, which has now expired. I therefore need to pay the money directly to ABSA from now on.

I have since been haunted by LGR to pay my account. I have been in a long and extensive e-mail communication with one of their agents yesterday, who could not clarify the matter. I therefore requested the letter in which ABSA gave LGR the mandate to deal with my case directly. I wanted to check the dates on which this arrangement is valid. They refused to send me such a document.

This morning I received another sms message from LGR saying that I should pay the money to them. I subsequently phoned them in an attempt to sort this matter out. Once again, they refuse to assist me. First of all, they threaten me with legal action if I do not pay them. Secondly, they asserted that I will somehow have to track the person from ABSA who have contacted me, which is probably going to take many phone calls and I doubt that ABSA will assist me. The other alternative is that I will have to go stand in the long queue at ABSA and hope that they will be able to assist me in person.

Whatever I do, LGR simply refuses to assist me. I will go to ABSA tomorrow and try to be optimistic in the hopes that they will assist. But one thing is certain, I am not paying twice for the one account. I am not paying LGR as well as ABSA.

When I told the person at LGR that I would rather write a review about them on Hellopeter, her response was that I must do so, they are not intimidated by Hellopeter.