EE
Elize E

1 reviews | Active since Oct 2013

26 Mar 2015, 14:08

KEEP GETTING SMS MESSAGES A DAY AFTER PAYMENT MADE

Hi,<br> <br> I am getting really frustrated that every time when I make a payment on the 25 which is my pay date, I transfer the installment from my bank to my ABSA Loan Account, the very next day at 7am I will get a text message from your company to say its a reminder for me to make payment.... I bank with Nedbank and if your company is not patient enough to wait for the funds to reflect on their side then don't make it my problem. <br> <br> Remove my number from getting these automatic text messages. What frustrates me more is that when I call in, the phone is constantly on voicemail, if not on voicemail, someone answers, makes you hold for the next available consultant in which those consultants never answer because I get put on hold until it goes to voicemail and I get disconnected. I don't have airtime to waste in calling people that don't bother about customer service. TRAIN YOUR STAFF TO ANSWER CALLS WHEN THEY NEED TO BE!!!!!!<br> <br> I hope this will be resolved because should I receive another text message next month on the 26 of that month or after my pay date, it will frustrate me even more and if I am being charged for the text messages!!!

0
Replies (1)
LGR Attorneys
LGR Attorneys's reply26 Mar 2015, 16:28
Official
Hello Elizebs_5,

Good afternoon,

Our apologies for any inconvenience the sms reminders might have caused you.

We confirm that we have removed your cell phone number to ensure that you do not receive any reminder in future.

Should you need to contact our offices again, please use the direct line of the Absa Call Centre Manager - Mariette Horn ***.

Unfortunately our call centre receives a lot of calls on a daily basis and then we are also on outbound campaigns.

Once again, we apologise for any inconvenience caused.

Regards

LGR