Harassment, Refusing Payment Agreement, Refusing to provide banking details.

I have been constantly contacted by LGR Incorporated with regards to an account not in my name. I have sent them the person responsible contact details via email but still they keep contacting me via email or phone. I eventually discussed the payment plan with the person responsible and sent them an email to make arrangements. They then asked to confirm the account holders details, payment arrangement etc to confirm. Then they asked for a income and expenses document, payslips and bank statements. Luckily the POPI act is active and we did not have to send to them if we didn't want.

Again on 04 August 2021, they emailed me (not the account holder) about payment not honoured, although we were waiting for the banking details. Again I was under cross examination about payment arrangements etc. When I outlined the payment arrangement as I am a commission earner paid on a weekly basis, the agent again refused to give me banking details as I need a power of attorney to make arrangements on behalf of the account holder.

I sent an email to make it VERY CLEAR if they do not accept my payment arrangement and I am contacted again, I will open a case of harassment against them. If they refuse to provide their banking details, I will also contact the Credit Ombud as we are trying, in the current economic struggle, to do what ever we can, but they are not giving us the opportunity to do it, they cannot supply statements, yet they add charges for ever phone call, every email etc. I will not be held responsible for it.

Absolute horrible company, and I advise all companies looking for debt collectors to not use this company as they are a disgrace to the industry.